Careers @ Baitulmaal

Job Opening: Orphan Sponsorship Program Coordinator

Location: Irving, TX (Headquarters)/ Field Coordination

Job Type: Full-Time

Reports To: Program Manager

About Us

Baitulmaal, Inc. is a 501(c)(3) nonprofit humanitarian aid organization that provides life-saving, life-sustaining and life-enriching aid to people in need around the world regardless of faith or nationality. Baitulmaal serves as a conduit between the compassion of our donors and the needs of their beneficiaries. Baitulmaal is dedicated to serving vulnerable communities through emergency relief, sustainable development, food security, healthcare, orphan support, and disaster response. We are seeking a mission-driven leader to oversee and expand our growing U.S. Domestic Programs. We offer a cooperative workplace focused on quality, innovation, and growth. We look for people who share our values of integrity, creativity, and excellence.

Position Overview

The Orphan Sponsorship Program (OSP) Coordinator within the International Programs Department oversees end-to-end orphan sponsorship operations across country offices and partner organizations. This role is responsible for linking donors with sponsored children, validating application files, coordinating with field partners, facilitating financial disbursements, tracking field projects, and maintaining precise CRM databases. The Coordinator ensures highest standards of child protection, compliance, and donor satisfaction while meeting annual departmental milestones.

Key Responsibilities

1. Orphan File Management & CRM Administration

• Review incoming orphan sponsorship application forms to ensure full compliance with eligibility criteria before system entry.
• Request, verify, and approve all required official documentation and records for registered orphans.
• Execute seamless pairing/linking between donors and orphans within the database system and maintain live status updates.

2. Field Coordination & Strategic Partnerships

• Maintain continuous communication with field offices and partner NGOs to reconcile, cross-check, and update orphan rosters regularly.
• Conduct training and capacity-building sessions for partners regarding organization standards, quality benchmarks, and guidelines.

3. Financial Sponsorship Disbursements

• Prepare and submit formal sponsorship transfer requests to the Finance / Accounts Department.
• Track field-level disbursements to ensure timely distribution to orphans or guardians and collect all legal receipts and proof of delivery.

4. Reporting, Monitoring & Program Quality

• Collect, audit, and approve annual and quarterly progress reports from the field before transmitting them to donors.
• Monitor field programs (educational, health, social) and submit actionable improvement proposals to the Program Director.

5. Donor Relations Support & Target Achievement

• Respond promptly to inquiries from the Donor Care team regarding orphan updates, specific needs, or field reports.
• Meet and exceed annual operational targets in alignment with the approved International Programs strategy.

Qualifications & Experience

• Education: Bachelor's Degree in Social Work, Sociology, International Development, Business Administration, or a closely related field.
• Professional Experience: 2 to 4 years of proven experience managing orphan sponsorship programs or international humanitarian projects in the non-profit sector.
• Language Proficiency: Full Fluency in English and Arabic (Preferred) both written and spoken, with professional translation ability for field reports and donor communication.
• Technical Skills: Advanced proficiency in CRM / Sponsorship Database Systems, Microsoft Office (Excel & Word), and Google Workspace tools.

Core Competencies & Personal Attributes

• Attention to Detail: Exceptional analytical skills for reviewing legal documents, filed records, and financial statements. 
• Cross-Cultural Communication: Ability to coordinate effectively across diverse international field offices, partner NGOs, and donor care teams. 
• Training & Capacity Building: Demonstrated ability to deliver clear orientations on policies and operational guidelines to field staff.
• Ethical Standards & Child Protection: Uncompromising commitment to child safeguarding policies and strict donor data privacy protocols.   
• Problem Solving & Multi-Tasking: Strong capability to prioritize workload, manage deadlines, and resolve operational bottlenecks. 

Benefits (for full-time employees)

• Competitive salary based on experience.
• Remote work flexibility (if applicable).
• Comprehensive benefits package, including health insurance and retirement savings plan.
• Opportunities for professional development and growth within a mission-driven organization.

Application Instructions:

To apply, please submit a resume, references, and cover letter explaining why you are interested in joining Baitulmaal, Inc. to jobs@baitulmaal.org.  In your cover letter, please also address how your skills and experience align with our mission.

Equal Opportunity Employer: Baitulmaal, Inc. is an equal opportunity employer and values diversity. Baitulmaal, Inc offers a cooperative workplace focused on quality, innovation, and growth. We look for people who share our values of integrity, creativity, and excellence. We thank all applicants for their interest; however, only those selected for an interview will be contacted.